
Case study 1 - Accessing post-natal contraception
Anon's story
Anon moved to the UK from Portugal ten years ago, without English as a first language. She was using the pill when she first arrived and found it easy to keep accessing her preferred option from the NHS, with the option to have an interpreter.
Preparing to give birth to her second child, Anon was keen to explore switching to the copper coil. However, in contrast to her first pregnancy in Portugal, she struggled to have conversations about her post-pregnancy contraceptive choices with either maternity services or her GP. She was told to call a sexual health clinic (SHC) to have a coil fitted but had not previously been aware that SHCs were an option for accessing contraception and received little information about where or how to access them. In Portugal, SHCs do not exist as a separate part of the system, which made navigating this unfamiliar structure in the UK more difficult. Anon waited three months after giving birth to have her coil fitted.
After 5 years on the copper coil, Anon decided to switch to the hormonal coil, and again sought to access this via a SHC. The first SHC Anon tried did not answer their phones, leading her to look for an appointment in two alternative boroughs. The first of these alternative SHCs did not have availability for an initial telephone consultation for another six weeks – when she missed the call, she was not able to call back and was asked to wait another six weeks to reschedule. Anon then tried a second alternative borough, where she was able to have her new coil fitted.
The difficulties Anon faced were not due to English being her second language, nor discomfort with discussing sexual health, but rather a lack of available information about the UK healthcare system and the absence of guidance on how and where to access contraception from clinicians.